Tag: Service

PITTSBURGH — March 8, 2021 — Black Box Corporation, an industry-leading provider of IT connectivity solutions, today announced that the company was named a Bronze Award Winner of the 15th annual Stevie® Awards in the Front-Line Customer Service Team of the Year category. The awards recognize the achievements of contact center, customer service, business development, and sales professionals worldwide. The Stevie Awards for Sales & Customer Service are the world's top honours for customer service, contact center, business development and sales professionals. The Stevie Awards organize eight of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year's competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees and will be recognized during a virtual awards ceremony on April 14. "We are devoted to our customer business success and are extremely proud that our client service and support team has been recognized with a coveted Stevie Award," said Rick Gannon, Senior Vice President, Global Solution Integration Business at Black Box. "Our service and support teams are world-class, and this award recognizes our ability to successfully deliver premium IT and communications products and services to our clients." Black Box is committed to delivering exceptional business value to its clients using both the company's range of products and Black Box's professional, on-site and support IT services. The Black Box customer support experience offers 24/7/365 support backed by professional experts with world-class tools, monitoring and on-site services to keep customers' solutions optimized and ensure maximum uptime for critical operations. To maintain a consistently high level of service, Black Box closely monitors customer and tech support staff and listens to customer feedback. The company's remarkable timeliness and responsiveness are documented both with statistics and customer satisfaction surveys. Further details about the Stevie Awards for Sales & Customer Service are available at www.StevieAwards.com/Sales. More information on Black Box and its products is available at www.blackbox.com. # # # About Black Box Black Box has been a world-leading provider of premier IT infrastructure solutions for more than 40 years. Today, the company continues to design and manufacture award-winning pro AV, KVM, cabling and networking products known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. Black Box solutions are used every day in government, education, commercial enterprises and any other organization that requires the utmost quality and performance from its IT infrastructure. In addition to creating industry-leading products, Black Box demonstrates every day a complete commitment to providing its customers with the industry's best technical support and service. The award-winning dedicated support staff at Black Box works around the clock to ensure that customers' systems are always up and running optimally. The world-class support and service provided by Black Box is as important to the successful IT, communications and business operations of customers as the powerful products and solutions the company delivers. Black Box is a wholly owned subsidiary of AGC Networks Limited. To learn more, visit the Black Box website at www.blackbox.com. Follow the company on Twitter @BlackBox_ns. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies Inc. All other trademarks referenced herein are the property of their respective owners. Link to Word Doc: www.wallstcom.com/BlackBox/210308BlackBox-Bronze_Stevie_Award_Front_Line_Customer_Service.docx Photo Link: www.wallstcom.com/BlackBox/Black_Box-SASCS21_Bronze_Winner.png Image Caption: Black Box Customer Service Earns 2021 Stevie Award Follow Black Box: Blog: https://www.blackbox.com/en-us/blog/technology LinkedIn: https://www.linkedin.com/company/black-box/ Facebook: https://www.facebook.com/blackbox.ns Twitter: https://twitter.com/blackbox_ns YouTube: https://www.youtube.com/user/BlackBoxNS